Technical Support Engineer (ClearCase)

We are looking for a Technical Support Engineer (ClearCase).

About Rational Software:
Rational Software provides a software development platform that improves the speed, quality, and predictability of software projects. This integrated, full-lifecycle solution combines software engineering best practices, market-leading tools, and integrations with other Software Brand products, and those of other vendors.

Rational Customer Support:
To serve its customers in Europe; Middle East and Africa that encounter problems or have questions regarding our tools, Rational has three support centers based in Europe: Amsterdam (Netherlands), Kista (Sweden) and Toulouse (France). These support centers cover nearly all of the Rational products on the so-called 2nd level. This means that the centers are responsible for analyzing and reproducing the problem, finding a work-around, identify product problems and collect new product enhancement requests.

The Role:
Since customer satisfaction plays an important role in sustaining the Rational business with our customers, the main objective of the Technical Support Engineer is to resolve the customer issues with ClearCase in a timely, courteous and professional manner.
Although you are a technical expert, you may often need the help of other world-wide experts like Rational product developers, our account managers and others to resolve the issue. Nevertheless, your responsibilities lie in the orchestration of this and you remain the customer contact and keep the responsibility for the progress towards the solution. All the time you are continuously focused to reduce the impact to the customers business. Ownership, team playing and customer focus are key elements of attitude of the Technical Support Engineer, who is doing his/her work in an international environment.

Our Requirements:
Our ideal candidate will be educated to degree level with a technical background, preferably with software development and technical support.
Experience with Rational ClearCase is essential, knowledge of software development and software configuration management is a plus.
To be successful, you need to have analytical and problem solving skills, be able to set priorities and you also need to be strong in customer handling. Customer focus, enthusiasm and drive are even more important.
In order to support our customers in EMEA; you must be fluent in at least English and French; both verbal and written. Other languages are a plus.
Candidates who do not meet this requirement will be immediately rejected.

Communication Skills:
Perfect communication skills; negotiation skills; set expectations.
Language: MUST speak English and French fluently
Good team player; also able to work/learn autonomously

TARIEF CA. € 47,-