Opdracht ID: 61282
Budget: € 25 tot 40 p.u.
Geplaatst: 07:45
Reacties: 0
Locatie: Op afstand
Laatst gewijzigd: 07:45
Status: Open
Onsite Support Engineer
Job Description
We are looking for a customer-oriented Onsite Support Engineer responsible for providing IT support on-site and remotely. You will support end-users with hardware, software, Microsoft 365, mobile devices, meeting rooms, and workplace technology. You will work closely with infrastructure, network, security, and AV teams to ensure a stable and efficient IT environment.
Responsibilities
Providing onsite and remote support for Windows 10/11 laptops, desktops, peripherals, and software.
Supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
Configuring and troubleshooting Apple iPhone/iPad and Android devices, including email, VPN, and mobile applications.
Supporting Microsoft Intune, device registration, and Mobile Device Management (MDM).
Managing and supporting Microsoft Teams Rooms, audiovisual equipment, and video conferencing systems.
Performing hardware replacements, installations, cabling, and connectivity tests.
Registering and handling incidents and service requests via ServiceNow or similar ITSM tools, while adhering to SLAs.
Maintaining IT assets and CMDB data and assisting with audits, hardware upgrades, and executive-level meetings.
Essential skills and experience:
Demonstrable experience troubleshooting Windows 10/11, laptops, desktops, and peripherals.
Practical experience with Microsoft 365, Teams, Outlook, and OneDrive.
Experience supporting Apple iPhone/iPad and Android devices.
Knowledge of Microsoft Intune or similar MDM solutions.
Experience with audiovisual equipment and videoconferencing systems.
Basic knowledge of networking, including LAN, Wi-Fi, TCP/IP, and VPN.
Familiarity with ServiceNow or similar ITSM systems, ticket management, and SLAs.
Strong communication skills, customer focus, and problem-solving abilities.
Plus:
Experience with Microsoft Teams Rooms and complex AV environments.
Experience supporting infrastructure, network, server, and security teams.
Experience with IT asset management, CMDB registrations, audits, and hardware renewal projects.
Experience with executive support and support during key meetings.
ITIL Foundation certification or comparable knowledge of IT service management.
