Application Engineer

Wij zoeken naar een Application Engineer


Job Description:
Support business critical applications solve incidents and propose improvements


Tasks and responsibilities
In this role as Application Engineer you are responsible for supporting business critical applications of the customers, like the CDR Mediation system Comptel EventLink, Payment and Dunning System SAP-IST, and other applications like the Fraud Management and Revenue Assurance systems.


These are daily tasks:
- Solving of incidents for the applications and interfaces
- Registering of updates in the ticketing tool
- Contacting third parties to ensure timely solution of incidents
- Creating of reports to provide better feedback to colleagues and management
- Create scripts to automate manual tasks
- preventing further incidents by, e.g.,
- improving work instructions
- creating problems to solve the root cause of recurring incidents
- Improve automatic monitoring

Your profile:
mandatory:
- Knowledge of Comptel EventlInk or other CDR mediation systems
- experience in working with Oracle databases and query language SQL
- experience working with Unix systems
- experience in working with administrative systems
- willing to do on-call support once a month and to work in weekends a couple of times a year.
- education: at least bachelor level
- Telecom experience
-English language skills

Preferable:
- knowledge of job scheduling tools
- Knowledge of ITIL foundations and work experience in an ITIL based work environment
- Dutch language skills